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Verbally Challenged Patient Communication System Verbal-EyesTM is a unique new communication system, enabling patients who are unable to speak to communicate with others. Verbal-EyesTM can be used in the hospital, alternate care facilities, and in the home. Verbal-EyesTM is perfect for intubated or tracheostomy patients. Simple To Operate: Ø Verbal-EyesTM is a mobile compact ultra mobile computer based system Can be connected wirelessly to the WaveLynx remote nurse call systemØ East To Use o The patient must be able to see and to operate a touch screen computer. The patient “touch’s the screen” and they are communicating, fast and easy. No more flash cards! No more note-writing with pen and paper! No more lip-reading! No more frustration! It’s fast, easy and effective! Verbal-EyesTM has three menus for the patient to choose to communicate with others. Each menu has a scrolling list of phrases applicable to that menu selection. The “Who,” “What,” “When” “Where”, “Why” menu has phrases such as, “What time is it?”, “Who are you?”, “What is wrong with me?”, and “When can I go home?” etcØ English to Spanish and visa versa: o Verbal-EyesTM is perfect for enabling the Spanish-speaking patient to communicate his needs or concerns to the healthcare staff. The patient will see phrases listed in Spanish but when he clicks on the phrase, it will be displayed in English for the healthcare provider to see. The healthcare provider will click on questions or phrases displayed in English, which will then be displayed in Spanish for the patient to read.
Benefits: Ø Cost Effective Patient Communication System o Verbal-EyesTM is the cost-effective answer to the communication needs of mechanically ventilated patients and/or for the non-English-speaking Hispanic patients. Verbal-Eyes has applications in hospitals, physician’s offices, long term care facilities, rehabilitation hospitals, nursing home and home care settings. Ø Improve Patient Communication, Outcome and Staff Satisfaction o Verbal-EyesTM is sure to help improve patient and staff satisfaction, and could have a positive effect on patient outcome. Verbal-Eyes is intended for use in the health care facility setting or in the patient’s home and is ideal for intubated or tracheostomy patients, or those who do not speak English. o Verbal-EyesTM enables the patient to be able to communicate his pain level, whether he is too hot or cold, thirsty or hungry, or degree of breathing difficulty or if he is frightened to the healthcare provider Ø Enhances Patient Care o Verbal-EyesTM benefits can be translated into enhancements in the patient’s care, improved patient and staff satisfaction, improved patient outcome, and a potential reduction in the cost of the patient’s overall medical care. o Verbal-EyesTM is a superb adjunct to a comprehensive Risk Management program, helping health care providers meets the requirements of Title VI. In a recent lawsuit filed by a deaf patient against a Utah hospital, the plaintiff won his case based on the Americans with Disabilities Act (ADA). The U.S. Justice Department ruled that the hospital was negligent in not providing a method of communication for the patient. The suit cost the hospital $130,000.00. The hospital was ordered to provide communication devices or sign language interpreters. Clinical Communication Support Information:
Ø A recent research article published in Respiratory Care (Volume 45, Number 12, December 2000, pp. 1460-1464) supports the use of systems that improve communication for mechanically ventilated patients. In this article entitled, “Dyspnea in the Ventilated Patient: A Call for Patient-Centered Mechanical Ventilation”, Dr. Hansen-Flaschen points out that many endotracheally intubated patients could communicate the severity of their dyspnea (difficulty breathing) if they were able to convey it to the caregiver. He points out that, “other studies demonstrate that dyspnea is common during mechanical ventilation.” Dr. Hansen-Flaschen suggests that, “respiratory therapists can help usher in a new era of ‘patient-centered mechanical ventilation’ ” and, he calls patient comfort by this approach, “a new parameter for routine adjustment of ventilator settings in the management of respiratory failure.”
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